Frequently Asked Questions

A customs broker prepares customs declarations on behalf of companies for import and export transactions, carries out procedures with the customs administration and follows the process in compliance with the regulations.

In general, a commercial invoice, packing list, transport document (bill of lading, CMR or AWB) and an authorization letter are required. Depending on the type of goods, permits, conformity or inspection certificates may also be requested. Once you send us your goods details, we will give you a clear list of the required documents.

A commercial invoice, packing list, transport document and authorization letter are the basic documents. Depending on the destination country and bilateral agreements, documents certified by the Chamber of Commerce / Industry or a consulate may be required; we guide you through this process.

The HS code (Harmonized System code, GTİP in Turkey) is the code that shows the tariff classification of goods. Because it determines tax rates, permit obligations and the applicable regulations, determining it correctly is very important.

A bonded warehouse is a place where goods can be stored under customs supervision for a certain period without payment of customs duties. Entry, storage and exit procedures must be carried out in compliance with the regulations.

You can describe your transaction by filling out the "Get a Quote" form on our website or by contacting us by phone or WhatsApp. We will review your request and get back to you as soon as possible.

By logging in to our tracking system through Web Gümrük, you can follow the status of your ongoing transactions online. Our team also keeps you informed throughout the process.

Yes. We also provide consultancy on HS codes, customs value, permits and regulations before operations begin.